Suna101 Terms and Conditions — A Complete Guide for Members

01. General Terms & Conditions

Suna101 An international online gaming and Sports Betting platform serving members in Bangladesh and around the world. These Terms & Conditions constitute a legal agreement between Suna101 and its members.

By registering on this platform, you Terms and Conditionsyou have read and fully agreed to. Please read the complete terms and conditions carefully before registering.

Scope of Application

These Terms & Conditions apply to the Suna101 website, mobile browser version, and any future applications. They are equally binding regardless of the device or method used to access the platform.

• Suna101 reserves the right to modify these Terms & Conditions at any time without prior notice.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• Notifications will be sent by email or via the platform for significant changes.
• The most current version of the terms and conditions is always available on this page.

02. Account Rules

Creating a Suna101 account is free and straightforward. However, all members must follow certain important rules when using their account. This Terms and Conditions Violations may result in account suspension or permanent closure.

Registration Eligibility

• Registrants must be 18 years of age or older.
• Each individual may register only one account.
• Providing accurate and truthful information at the time of registration is mandatory.
• Residents of countries where online gaming is prohibited by law are not permitted to register.

Account Security

Keeping your Suna101 account secure is your responsibility. Never share your password with anyone. If you suspect unauthorized access to your account, contact the support team immediately.

• Use a strong password and update it regularly.
• Enabling two-factor authentication (2FA) on your account is strongly recommended.
• Be cautious when logging in over public Wi-Fi.
• Sharing your account with or transferring it to a third party is strictly prohibited.

KYC Verification

Suna101 complies with international Anti-Money Laundering (AML) regulations. Identity verification (KYC) may be required for large withdrawals or suspicious activity. Suna101 reserves the right to hold withdrawals if the required documents are not provided.

03. Bonuses & Promotions

Suna101 A range of bonuses and promotional offers are available for both new and existing members. Each bonus comes with specific terms that must be met, or the bonus and any associated winnings may be forfeited.

General Bonus Terms

• Each bonus offer comes with its own wagering requirements.
• Winnings earned using bonus funds are subject to the applicable wagering requirements before a withdrawal can be made.
• Attempting to claim the same bonus more than once may result in account termination.
• Bonus funds will be credited to the main account balance only, not to a separate wallet.
• Suna101 reserves the right to modify or discontinue any bonus program at any time.

Welcome Bonus

New members will receive a special welcome bonus on their first deposit. A minimum deposit amount is required to qualify, and a time limit applies to meet the bonus conditions.

Cashback & Loyalty Bonus

Regular members have access to weekly cashback and a dedicated loyalty points program. VIP members receive additional benefits. For more details, VIP View page.

04. Deposits & Withdrawals

Suna101 supports a range of payment methods for fast and secure transactions. You can easily deposit and withdraw via mobile banking, bank transfer, or digital wallet.

Deposit Rules

• Only payment methods registered in your own name are permitted.
• Minimum deposit amounts may vary depending on the payment method.
• Funds will be credited to your account instantly upon a successful deposit.
• Depositing through a third party is strictly prohibited.

Withdrawal Rules

• Account verification must be completed before a withdrawal can be processed.
• Withdrawals must be made using the same method as the original deposit (exceptions may apply in certain cases).
• Withdrawals are generally completed within 1-3 business days.
• Withdrawals may be held if there is an active bonus on the account.
• Withdrawals may be delayed for verification purposes in cases of suspicious activity.

05. Betting Rules

Specific rules apply to Sports Betting, live betting, and casino gaming on Suna101. This Terms and Conditions Compliance is the responsibility of every member.

General Betting Rules

• Once a bet is confirmed, it cannot be cancelled.
• Each bet has a set minimum and maximum stake limit.
• Pre-match bets placed before a game starts and in-play bets placed during a game are governed by separate rules.
• If a match is cancelled or left unresolved, the bet amount will be refunded.

Result Determination

All game and betting outcomes are verified through recognised sources. Live Casino games use RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

Betting Limits

Suna101 reserves the right to set or adjust betting limits for any member. Accounts may be reviewed if unusual betting patterns are detected.

06. Responsible Gaming

Suna101 is committed to responsible gaming. We want our members to enjoy gaming as entertainment — never as a source of stress or addiction. This Terms and Conditionsis practising responsible gaming.

• All members have the option to set a deposit limit on their account.
• Self-exclusion and gaming break options are available.
• You may request a temporary or permanent account closure at any time.
• If you experience any gaming issues, please contact the support team.

For more details, visit our Responsible Gaming View page.

07. Privacy & Security

The security of your personal information is our top priority. Suna101 never sells your data to third parties. To learn more about our privacy practices, Privacy Policy View page.

• All data is protected via SSL encryption.
• Payment information is stored in compliance with PCI DSS standards.
• No information is shared externally except as required by law.

08. Account Suspension & Termination

Suna101 may temporarily or permanently suspend an account for any of the following reasons:

• Violating these Terms & Conditions.
• Registering with false or inaccurate information.
• Operating multiple accounts.
• Involvement in bonus abuse or fraudulent activity.
• Allowing a third party to access or use the account.
• Failure to pass age verification.

09. Limitation of Liability

Suna101 is not liable for the following:

• Bets or game sessions lost due to internet disconnection.
• Transaction delays caused by third-party payment providers.
• Disruptions to the gaming experience caused by issues with the member's own device.
• If the service is unavailable due to external causes such as natural disasters or cyberattacks.

However, if a member suffers a loss due to a technical fault on the platform, Suna101 will arrange appropriate compensation.

10. Dispute Resolution

For any dispute or complaint, please contact our customer support team first. All complaints will be reviewed and responded to within 72 hours.

• Please contact our support team via live chat or email in the first instance.
• If the support team is unable to resolve the issue, it will be escalated to management level.
• Third-party mediation may be sought in the event of a serious dispute.